FAQ

Got Questions? We’ve Got Answers!

At Texas Ace Service - Heating and Air, we understand that you may have questions about our services, coverage areas, and policies. That’s why we’ve put together this comprehensive FAQ page to provide you with quick and clear answers to some of the most common inquiries we receive. Whether you’re wondering about emergency services, financing options, or how to schedule an appointment, we’ve got you covered. If you don’t see the answer to your question here, feel free to reach out to our team—we’re always happy to help.

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Frequently Asked Questions

Do You Offer Residential and Commercial Services?

Yes, we do offer both residential and commercial HVAC services!

Are You Licensed, Bonded, Insured?

Yes, we are fully licensed, bonded, and insured. This ensures that we meet all industry standards and provide our customers with peace of mind knowing they are working with a reputable and protected company.

How Can I Schedule a Service Appointment?

You can schedule a service appointment by calling us directly at 817-240-6701 or by using the contact form on our website. Please note that submitting a form does not confirm your appointment—you’ll need to speak with a team member to finalize the scheduling.

Do You Offer Services for New Construction Projects?

Yes! We provide HVAC services for new construction projects under our parent company name of L&S Mechanical, servicing homebuilders across the Dallas / Ft Worth metroplex as well as Houston, San Antonio, and Austin.

Do You Provide Any Warranties On Your Work?

We are happy to offer a variety of different warranties! You can view all of them here and, of course, call us if you have any questions.

Do You Offer Any Maintenance Plans or Service Agreements?

Yes, we do offer a preventative maintenance plan to keep your HVAC system in tip-top shape for an affordable price! Enjoy discounts, extended warranties, and more when you join.

What Areas Do You Serve?

We serve the Dallas-Fort Worth, TX area, including cities like: Arlington, Carrollton, Garland, Plano, Mesquite, Richardson, Midlothian, Bedford, Allen, Grapevine, Irving, Keller, Richland Hills, and so many other neighboring regions. You can view our full coverage area here.

Do You Offer Financing Options or Payment Plans for Larger Jobs?

Yes! We know that sometimes HVAC services can be expensive and unexpected. We are happy to make it as affordable as we can for you right now. You can learn more here and also apply.

What Services Do You Offer?

We provide a range of services, including air conditioning installation and repairs, heating installation and repairs, air purification, duct cleaning, and preventative maintenance for both residential and commercial clients.

We love our clients. And they love us.

"Tanner L. Came to my home on an after-hours call. The unit has had several technicians from various companies, and no one had fixed it. They only put ‘bandaids’ on it or made excuses for the way it was functioning l. I explained all that to Tanner and he went into a complete and thorough troubleshooting. He went above and beyond. The company I had out a few months ago charged me $100 or $150 to clean the outside unit; he cleaned it again while he was here. He checked inside and outside, showed me the parts that were broken and the full explanation. I am so glad he was the one on call today. This is my first experience with the residential side and Texas Ace has a loyal customer after today. If you have the privilege of working with Tanner be sure to thank him for his service, he is former Marines 💪🏼.”
Emily
"Moses Herrera came out and performed all the tests and maintenance on our Lennox HVAC system. He was really quite thorough and found some small glitches which he adjusted to the correct internal settings. Moses took the time to explained everything as he did it. Really happy with everything. Highly recommended.”
Richard Koeininger
"Jacob provided outstanding service throughout the entire process. He was very patient in troubleshooting the issue and took the time to thoroughly test different possibilities until he found the root cause. He answered all of our questions in a friendly, welcoming, and professional manner, making the experience stress-free. I truly appreciate the extra time and effort he dedicated to resolving the issue. Thank you, Jacob, for your excellent support!”
Anu Basam
"Our technician, Johnny, was timely, professional, and polite. While servicing our HVAC for a routine service, he discovered a small problem that would have affected use of the system in the future. I was pleasantly surprised to learn that instead of having to make a future appointment for the repair, he could do it immediately. Thanks, Johnny, for keeping us up and running.”
Rodolfo Salgado

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