FAQ

Got Questions? We’ve Got Answers!

At Texas Ace Service - Heating and Air, we understand that you may have questions about our services, coverage areas, and policies. That’s why we’ve put together this comprehensive FAQ page to provide you with quick and clear answers to some of the most common inquiries we receive. Whether you’re wondering about emergency services, financing options, or how to schedule an appointment, we’ve got you covered. If you don’t see the answer to your question here, feel free to reach out to our team—we’re always happy to help.

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Frequently Asked Questions

Do You Offer Residential and Commercial Services?

Yes, we do offer both residential and commercial HVAC services!

Are You Licensed, Bonded, Insured?

Yes, we are fully licensed, bonded, and insured. This ensures that we meet all industry standards and provide our customers with peace of mind knowing they are working with a reputable and protected company.

How Can I Schedule a Service Appointment?

You can schedule a service appointment by calling us directly at 817-240-6701 or by using the contact form on our website. Please note that submitting a form does not confirm your appointment—you’ll need to speak with a team member to finalize the scheduling.

Do You Offer Services for New Construction Projects?

Yes! We provide HVAC services for new construction projects under our parent company name of L&S Mechanical, servicing homebuilders across the Dallas / Ft Worth metroplex as well as Houston, San Antonio, and Austin.

Do You Provide Any Warranties On Your Work?

We are happy to offer a variety of different warranties! You can view all of them here and, of course, call us if you have any questions.

Do You Offer Any Maintenance Plans or Service Agreements?

Yes, we do offer a preventative maintenance plan to keep your HVAC system in tip-top shape for an affordable price! Enjoy discounts, extended warranties, and more when you join.

What Areas Do You Serve?

We serve the Dallas-Fort Worth, TX area, including cities like: Arlington, Carrollton, Garland, Plano, Mesquite, Richardson, Midlothian, Bedford, Allen, Grapevine, Irving, Keller, Richland Hills, and so many other neighboring regions. You can view our full coverage area here.

Do You Offer Financing Options or Payment Plans for Larger Jobs?

Yes! We know that sometimes HVAC services can be expensive and unexpected. We are happy to make it as affordable as we can for you right now. You can learn more here and also apply.

What Services Do You Offer?

We provide a range of services, including air conditioning installation and repairs, heating installation and repairs, air purification, duct cleaning, and preventative maintenance for both residential and commercial clients.

We love our clients. And they love us.

"Kevin Maldonado did a great job! He was thorough, explained everything clearly, and took the time to answer all my questions. The service included a full system tune-up, clearing the drain, and adding refrigerant—all done professionally. I’m very happy with the work and will definitely be calling this company again!”
Madeline Guillen
"Ethan was great with fixing our issue with the AC. He went above and beyond, literally maneuvering through the attic to get to the damper, and was very insightful, efficient, and helpful. Amazing work!”
Caesar Barra
"We love Texas Ace! [...] I have had issues in the past with other companies overcharging thousands on repairs/parts that we didn't need and that didn't end up working. The team at Texas Ace was transparent about exactly what was wrong, [...] I feel like every penny went towards necessary repairs in an efficient and effective manner, and I appreciate knowing I can trust this team. Thank you, Texas Ace!”
Jordan Bell
"Johnny F. Completed the spring maintenance on my air conditioner. He was knowledgeable, thorough, professional, and courteous. Super nice guy. He listened to my concerns and didn't make me feel stupid. 😁 Our air con. Seems to be quieter now, and that's a plus! Very happy with the service.”
Laura Ruggeri

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